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FAQ

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The audience-specific identifiers have been removed because the new BLS Course is designed for healthcare providers caring for patients both in and out of a hospital/in-facility
setting.

For example, the course DVD includes tracks for both prehospital and in-facility healthcare providers.

Instructors may choose a track depending on the type of provider they
are teaching or can alternate between tracks to meet the needs of both types of providers.

In regard to other forms of payment. We accept any personal checks, money orders, cashier checks, and the like. If it is absolutely necessary, you can pay for a class in person with cash only. This is done by appointment only – please email us to set up a time (often before or after any scheduled classes so please review our schedule before).

We encourage all students to use the online registration process available on our website. You can register for classes 24 hours a day, usually up to two hours before class is supposed to start. It is understandable that there can be some hesitation using your credit card online – we can assure you we have never had any issue with fraud.

You are able to cancel at any time, please keep in mind fees will likely apply. Cancellations the day of class, no shows, and significantly late students will not receive a refund. This is always a difficult rule to carry out but it is strongly enforced in order to provide an enjoyable experience for everyone else. Please review our policies.

The online portion can be completed in approximately 100 minutes; however, unprepared or inexperienced students may require additional time. Also, the time to complete may be longer if students are using the program at a location where there is a firewall. Time to complete a skills practice and testing session varies (average time is 30-60 minutes).

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